Frequently Asked Questions
Payroll Outsourcing
Total Employee Benefits
Compliance Services
Efficient Implementation
Expense Management
Money Movement Compliance
HCM Services
HR Management
Payroll Outsourcing
How to understand the best solution?
You can explore our website or contact our support team for tailored information. We assess your needs to provide personalised services and offer ongoing assistance with technical issues, compliance, and industry updates.
What industries do we cater to?
With a proud legacy of 30+ years, we stand as the premier provider of outsourced payroll and HCM services throughout the Middle East region.
How do we ensure data security and confidentiality?
We take the security and confidentiality of our client data seriously and have strict protocols to maintain this. This includes: - Access Control: At function, report, and user levels. - Secure File Exchange Tools: https, alias, encrypted email pay-slip (256-bit). - Data Backup & Disaster Recovery: Primary and secondary off-site locations with full data backups. - Non-disclosure of Client Data: Anti-bribery and corruption policy, code of ethics, and clauses in employment contracts. - Physical Office Security: Secure building, camera, and fingerprint access. - Protection from External Access: Firewall (DNZ); access to servers through cabling. - Data Encryption: Oracle encryption feature AES256.
What level of support can businesses expect from our services?
We assist our clients throughout the lifecycle of a selected service, from initial design and setup through the end of the project and rollout. You can also reach out to our dedicated help desk for any queries, and we will respond within 24-48 hours.
Can solutions be scaled up or changed according to needs?
We offer flexible solutions designed to adapt to evolving business needs. As your business grows, our services grow with you, providing seamless integration of new functionalities, resources, features, and support to accommodate increasing demands. This allows you to scale operations efficiently while maintaining smooth performance and reliability.
How do we ensure smooth implementation?
We provide flexible service models, including managed, hosted, and on-premise solutions, ensuring smooth implementation tailored to your business. The process covers planning, setup, testing, auditing, and secure reporting, with multi-country support, data security, encryption, and strict access controls for reliable and compliant deployment.
How do we support businesses without a local bank account?
We offer payroll outsourcing and managed payroll services across multiple countries through a multi-country system. This allows businesses to seamlessly carry out global payroll operations and resolve conflicting regulations and data restrictions across different regions. It provides flexibility to manage payroll functions without a local bank account while maintaining accuracy and security. For more detailed information, get in touch with us.
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